How to make a purchase
Telephone
If you would like to speak to someone directly and place your order via telephone simply call us on +44 (0) 1329 848658, 9am to 5pm Monday to Friday. Please have your chosen product information and your debit or credit card details at hand and we will be pleased to help you.
Website
We use WorldPay or PayPal to process your payments, depending on your preference. The quickest way to checkout is using your Paypal account. This allows you to checkout by simply entering your login details on a secure Paypal checkout page, without having to enter your address and card details. This is particularly useful for mobile customers.
Alternatively, you can enter your debit or credit card details directly by using World Pay or Paypal without logging into your account. Checking out with World Pay allows you to pay safely and securely by simply entering your card details and address without the hassle of needing an account. Alternatively, you can pay with Paypal using your credit or debit card as a Paypal guest, giving you the security of PayPal without having to register for an account.
Returning customers also have the option of setting up an account with Actesso, which will save having to enter your address details every time you place an order.
To pay on the website use the following guide to help you:
Step 1/ Selecting your product
When you have found a product you would like to buy and confirmed your required size and / or colour, simply click the orange 'Add to Cart' button. A confirmation will appear indicating that you have added the product to your shopping cart.
Step 2/ Add to Cart Page
This screen summarises your product selections. Click the 'Continue shopping' button if you would like to add more products to your cart or you can click the blue 'View or edit your cart' button to change the quantity or delete the product from your cart.
If you are ready to pay please click the orange 'Proceed to Checkout' button if you would like to pay directly via debit or credit card or click the yellow 'Paypal Checkout' button to pay using your Paypal account. This button will take you to your Paypal login page where you can enter your login information to complete your order. Paypal checkout is the quickest method of payment and is ideal for mobile use. Simply login to your Paypal account to complete your payment without having to enter your addess details. If you decide to pay by Paypal please wait to be returned to the Actesso thank you page for confirmation that your order has been received.
If you do not have a Paypal account please click the orange 'Proceed to Checkout' button and use the following additional steps to complete your order.
Basket Stage
Step 1/ Account details
This section allows you to select whether you would like to checkout as a guest or whether you wish to register for an account. If you have an account you can then sign in as a returning customer and choose the address and payment details that you previously used. Once you have made your decision click 'Continue' to move to the next stage.
Step 2/ Billing and Account Details
In this section please enter your email and address details. All mandatory information is shown with a red asterix. If you forget to enter any information and click the orange button a warning sign will notify you as to which information is still required.
Once you have filled in your address please check the box at the bottom to confirm whether your billing address is also your desired shipping address. If you would like to enter a different shipping address please untick this box and you will be able to enter your shipping address in the next section.
Click the orange 'Bill & Ship to this address' button or 'Bill this address' button if you have unticked the shipping address box.
Step 3/ Shipping Details
If you kept the box ticked to say that your billing address is the same as your shipping address you will skip this stage and move directly to step 4. If you unticked the box you will now be able to enter your delivery address.
Step 4/ Shipping Method
In this section you can choose your desired shipping method. UK customers have the option of free delivery, which usually takes between 1-3 working days, or next day delivery, which will arrive the very next working day if the order is placed before 3pm on a Monday to Friday. Please note next day delivery is a signed for service.
Currently, we offer only one shipping option for International customers.
Click the orange 'Continue' button to move to step 5.
Step 5/ Order Confirmation
This section summarises your order and chosen postage option. You will need to tick the box confirming the terms and conditions before you can proceed. You can also optionally sign up for Actesso's newsletter. Click the orange 'continue' button to progress to the payment section.
Step 6 / Payment details
Select your credit card type in the drop down menu, enter your card details and then click the orange 'Pay for Order' button. This should complete your payment. A thank you page should appear to confirm that your order has been received.
